ACC Business - Features & Benefits

Internet & Data Services

» Managed Internet Service
- Ethernet access to MIS

» Private Line Service

   » Private Network Transport
      - ACC Business Network
        Based IP Remote Access
      - Ethernet access to PNT

» Features & Benefits

   Voice Services
   » Long Distance Services
   » Local Services

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Agent Info Master
(A.I.M.)

Features & Benefits

- SLAs (Service Level Agreements)

- ACC BusinessDirect for MIS and PNT

At ACC, we make it our business to deliver reliable telecommunications services to small and growing businesses. Our association with the AT&T Global Network means our customers have access to the largest, most advanced and reliable telecommunications network in the world.But reliable essential voice and data services aren’t all you get with ACC Business. You also get a host of additional features and benefits that separate ACC Business from other providers.

SLAs (Service-Level Agreements)

Rest assured that the service quality you receive from ACC Business meets your high standards. If our network performance delivers less than our objectives, you can request a credit to your bill based on the interruption.

On-Time Provisioning
Our performance objective is to complete installation at a customer site by the due date, set after a complete order is received by the provisioning engineer. If we don't meet this objective, you're eligible to request a credit equal to one month's discounted monthly recurring charge for the service components that aren't installed on time.

Access	Calendar Days
T1	30
T3	42
OC-3	63

Site Availability
Our performance objective is for site availability of 100%, with time to restore of outages in less than 1 minute. If we don't meet this objective in any given calendar month, you're eligible to request a credit for each outage,equal to the product of your total discounted covered monthly charges for the affected ports by a percentage based on the outage duration.

Outage	Credit
≥1 minute	3.3%
≥2 hours	10.0%
≥4 hours	25.0%
≥8 hours	50.0%
≥16 hours	100.0%

Network Performance
Our performance objectives within and between network regions are:

Data Delivery ≥ 99.95%
Latency ≤ 37 ms
Jitter ≤ 1.0 ms

If we don't meet one these performance objectives, you're eligible to request a credit equal to 1/30th of your total discounted covered charges for all ports in the affected regions for that month.

ACC BusinessDirect for MIS and PNT

ACC BusinessDirect now provides the following three (3) essential AT&T BusinessDirect® applications to all ACC Business Managed Internet Service (MIS) and Private Network Transport (PNT) customers: Domain Name Service (DNS) Provisioning Tool, eMaintenance, and Network Usage Reports at no additional cost. In addition, we are pleased to announce that ACC Business Maintenance is now open 6:00 a.m. Monday through 5:00 p.m. Saturday (Eastern Time).

Access is now available to all MIS/PNT customers. The benefits of these applications are:

Domain Name Service (DNS) Provisioning Tool - Allows the Customer to administer DNS changes without contacting Customer Care
Network Usage Reports - Provides views of inbound, outbound, and average network traffic on a daily, weekly, or monthly basis

In addition, all MIS/PNT customers now have access to eMaintenance capabilities for MIS, PNT, and MLPPP. eMaintenance allows customers to submit and track trouble tickets on-line.

ACC Business
400 West Avenue
Rochester, NY 14611
Customer Service:
800-456-6000
Sales: 877-419-9669
Contact us