Media contact:
John D. Baker
ACC Business
585/987-3270

FOR RELEASE: TUESDAY, SEPTEMBER 24, 2002

ACC Business Promotes Duane Burnley

ROCHESTER, N.Y.—ACC Business, a division of AT&T, has promoted Duane Burnley to supervisor of customer care. In this position, Burnley will manage all inbound calls from the subscriber base. He is responsible for overseeing the daily operations of the call center, ensuring quality and resolving all issues in a timely manner.

Burnley joined ACC Business as a Customer Care Representative in 2000. During his tenure at the company, Burnley worked in various positions in the Care Center including escalations, the handling of maintenance issues and as a liaison between AT&T Service Centers.

ACC Business provides voice and data services to business customers through a dedicated agent sales channel. Telecommunication service is provided by the AT&T Network - renowned for its quality, reliability and stability.

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About AT&T
AT&T (www.att.com) is among the world's premier voice, video and data communications companies, serving consumers, businesses and government. Backed by the research and development capabilities of AT&T Labs, the company runs the largest, most sophisticated communications network and is the largest cable operator in the U.S. The company is a leading supplier of data, Internet and managed services for the public and private sectors, and offers outsourcing, consulting and networking-integration to large businesses and government. Serving nearly 60 million consumers, AT&T is a market leader in consumer communications services and operates AT&T WorldNet® Service, a leading Internet access service that has garnered several awards for outstanding performance and customer service.

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