Media contact:
John D. Baker, President and CEO
ACC Business
585/987-3270

FOR RELEASE: TUESDAY, SEPTEMBER 24, 2002

ACC Business Promotes Duane Burnley

ROCHESTER, N.Y.—ACC Business, a division of AT&T, has promoted Duane Burnley to supervisor of customer care. In this position, Burnley will manage all inbound calls from the subscriber base. He is responsible for overseeing the daily operations of the call center, ensuring quality and resolving all issues in a timely manner.

Burnley joined ACC Business as a Customer Care Representative in 2000. During his tenure at the company, Burnley worked in various positions in the Care Center including escalations, the handling of maintenance issues and as a liaison between AT&T Service Centers.

ACC Business provides voice and data services to business customers through a dedicated agent sales channel. Telecommunication service is provided by the AT&T Network - renowned for its quality, reliability and stability.

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About AT&T
AT&T (www.att.com) is among the world's premier voice, video and data communications companies, serving consumers, businesses and government. Backed by the research and development capabilities of AT&T Labs, the company runs the largest, most sophisticated communications network and is the largest cable operator in the U.S. The company is a leading supplier of data, Internet and managed services for the public and private sectors, and offers outsourcing, consulting and networking-integration to large businesses and government. Serving nearly 60 million consumers, AT&T is a market leader in consumer communications services and operates AT&T WorldNet® Service, a leading Internet access service that has garnered several awards for outstanding performance and customer service.

AT&T 'Safe Harbor'
The foregoing are "forward-looking statements" which are based on management's beliefs as well as on a number of assumptions concerning future events made by and information currently available to management. Readers are cautioned not to put undue reliance on such forward-looking statements, which are not a guarantee of performance and are subject to a number of uncertainties and other factors, many of which are outside AT&T's control, that could cause actual results to differ materially from such statements. For a more detailed description of the factors that could cause such a difference, please see AT&T's filings with the Securities and Exchange Commission. AT&T disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. This information is presented solely to provide additional information to further understand the results of AT&T.
 

About ACC Business

ACC Business is a specialized brand from AT&T that offers a suite of essential data and voice services backed by the superior quality of the AT&T Global Network – one of the most highly acclaimed networks in the world. ACC Business’ products include Managed Internet Service, Frame Relay, Private Line, Local and Long Distance services. ACC Business products are offered exclusively through its authorized agents. For more information visit: www.accbusiness.com.