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Media contact:
John D. Baker, President and CEO
ACC Business
585/987-3270
FOR RELEASE: TUESDAY, JULY 12, 2007
ACC BUSINESS NAMES NEW VICE PRESIDENT OF OPERATIONS
ROCHESTER, N.Y. – ACC Business has promoted Erika Young to vice president of operations. In her expanded role, Ms. Young will manage the overall Operations center and take responsibility for operational management of over 170 associates within the business unit. Additionally, she will continue to the support customer care, maintenance, collections, training, network and billing, quality assurance and finance departments.
"Erika Young, a key member of the ACC Business senior leadership team, has a never-ending hunger for increased customer and agent satisfaction and continued improvement," said John Baker, president and CEO of ACC Business. "She has a drive for success and the talent to manage while exhibiting our guiding principles, 'Talk straight, follow through – lead by example – work together – deliver our future.'"
Since 1997, Ms. Young has held several positions with increasing responsibility at ACC Business. Ms. Young most recently served as the director of customer relations, where she was responsible for the operational management of over 50 associates within the business unit. She has also supported Customer Care, End to End Billing Risk Management, Maintenance, and Training, and served as network and billing manager, network performance manager, complex billing manager, and order processing supervisor.
Ms. Young is a graduate of the State University of New York College at Brockport with a B.S. in Psychology.
About ACC Business
ACC Business is a specialized brand from AT&T that offers a suite of essential data and voice services backed by the superior quality of the AT&T Global Network – one of the most highly acclaimed networks in the world. ACC Business’ products include Managed Internet Service, Frame Relay, Private Line, Local and Long Distance services. ACC Business products are offered exclusively through its authorized agents. For more information visit: www.accbusiness.com.
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