Media contact:
John D. Baker
585/987-3270

FOR IMMEDIATE RELEASE:

ACC Business Wins 2002 Agents Choice Award

Rochester, N.Y., May 2, 2003-ACC Business was recently presented with the 2002 Agents Choice Award at the spring Channel Partners Expo & Conference recently held in Las Vegas. The four award categories consisted of: Best Facilities-based Carrier, Reseller, Local Service Provider and Data and Internet Services Provider. ACC Business, in competition with a wide range of other carriers such as Qwest, WorldComand Sprint, was named as the 2002 winner in the category of "Best Facilities Based Provider." ACC Business was selected for this prestigious award over other carriers based on having consistently demonstrated high standards of commitment to the agent channel throughout 2002.

The awards were presented by a consortium that champions the efforts of the telecom industry agent community. ACC Business was chosen over other competing regional and national carriers, usingthe following criteria:

• Commissions — accuracy and timeliness
• Pre Sales - providing adequate technical expertise and online access to pricing, forms, and product information.
• Pricing — timely response to custom pricing requests.
• Provisioning — efficiency and timeliness with online access to account status.
• Billing — accuracy and timeliness.
• Trouble Resolution — efficiency and timeliness.
• Channel Conflict Resolution — proactive resolution to issues between indirect and direct sales teams.
• Contract — 'evergreen' clause.

While some of its rivals struggle financially and pull back from the market, ACC Business is seizing the opportunity to strengthen its relationship within the agent community.